University of Pretoria eLearning Unit (South Africa)
The project at the University of Pretoria was selected by a European CEN/ISSS Project Team on Quality Development in eLearning as one of only 11 examples of good practice in contexts including higher education, corporate training and other service providers. It was published in March 2007 in the CEN/ISSS Workshop Agreement (CWA), showcasing outstanding implementations of quality approaches in the field of eLearning.
The full UP case study is available here: CEN-ISSS University of Pretoria Case Study.pdf (161 KB)
A shorter 6 page version is available here: QMS for eLearning Unit at UP Case Study.pdf (357 KB)
Both these case studies illustrate the methodology followed, plus the challenges, evaluation and lessons learnt.